SHIPPING & RETURNS

Shipping Policy

Free standard shipping or Express Post is available for $15.

​Return & Exchange Policy

          

  • Please keep your original receipt as proof of purchase.

  • All returns must be in original condition, unopened and unused.

  • If the product does not agree with you, the returned product must be less than 20% used upon return to us and within 21 days of delivery.

 

For all Returns

  • Call Head Office on 1300 768 433 to approve return before sending back.

  • Returns must be made within 21 days of delivery and is at the cost of the customer.

  • It is the customer’s responsibility to retrieve any items that Nisim Australia deem to be in unacceptable condition (unless faulty) or outside of the mentioned time frame.

  • Nisim Australia takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

 

Please note: all returns are at your own discretion, Nisim Australia will not pay for your return.

1. Upon approval, Head Office will issue your return with a reference number.

2. Attach a copy of your invoice with the reference number into the parcel.

3. Include brief details of return.

4. Send to:

    Attn: NYX Pty Ltd (Returns)

            653 Forest Road 

            Bexley South NSW    2207

5. Once we have received the returned product/s and it has been assessed as acceptable, either an exchange can be   processed or a refund will be issued.